Legal & Safety pages
RugbyDiva Shop
If a shop item is faulty, not as described, or does not arrive, you are entitled to a remedy under UK consumer law. Contact us within [TO BE COMPLETED — specify period, e.g. 14 days of receipt] and we will arrange a refund or replacement. Return postage for faulty goods is covered by us.
Preloved
Preloved purchases are final (no-refunds policy), because items are second-hand and sold between users. This does not affect your statutory rights — for example if an item is not as described or is counterfeit. Where the law requires a remedy or RugbyDiva decides exceptionally, a refund may be processed via Stripe.
Subscriptions
Subscription fees (such as Club Pro) are generally non-refundable once the billing period has started, except where required by law. You can cancel renewal at any time.
Advertising and sponsorship
Fees paid for advertising or sponsorship are governed by the relevant agreement. Refunds are at RugbyDiva's discretion except where the law requires otherwise.
Featured listings
Fees for featured listings are non-refundable once the feature has been displayed, except where required by law or where RugbyDiva fails to deliver the feature.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer in the UK.